Privacy Policy

Mend Housing (“Mend Housing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through mendhousing.com and through communications related to our services.

Information We Collect

Information You Provide

When you complete a contact form, email us, call us, or otherwise communicate with Mend Housing, we may collect information such as:

• Your name;
• Email address;
• Telephone number;
• Property address or property-related information;
• Your interest in selling a property, redevelopment, housing, investing, lending, or partnering with us;
• Information about your property, financial objectives, or circumstances that you voluntarily provide; and
• Any other information included in your message or communication.

Please do not submit Social Security numbers, banking information, account passwords, medical information, or other highly sensitive information through our website.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser and device information;
• General geographic location;
• Referring website;
• Pages visited;
• Time spent on the website; and
• Other website usage and diagnostic information.

This information may be collected through cookies, server logs, analytics services, and similar technologies.

How We Use Your Information

We may use the information we collect to:

• Respond to your questions or requests;
• Contact you regarding a property, development opportunity, housing inquiry, investment opportunity, or potential partnership;
• Evaluate properties and potential real estate transactions;
• Provide real estate-related information or services;
• Connect you with appropriate professionals, service providers, community organizations, or transaction partners;
• Operate, maintain, secure, and improve our website;
• Understand how visitors use our website;
• Maintain business and transaction records;
• Prevent fraud, misuse, or unlawful activity;
• Comply with legal, regulatory, licensing, and contractual obligations; and
• Protect the rights, property, and safety of Mend Housing and others.

Submitting an inquiry does not obligate you to sell, purchase, invest, borrow, lend, enter into a partnership, or complete any transaction.

Phone Calls and Text Messages

If you provide your telephone number, Mend Housing may contact you by telephone or text message to respond to your inquiry or discuss the services or opportunities you requested.

Where required by law, we will obtain separate consent before sending automated or recurring marketing communications. Consent to receive marketing text messages is not a condition of purchasing or receiving services from Mend Housing.

Message and data rates may apply. Message frequency may vary. You may ask us to stop sending text messages at any time by replying STOP. You may request assistance by replying HELP or contacting us at the email address listed below.

We do not share mobile telephone numbers or text-message consent information with third parties or affiliates for their independent marketing or promotional purposes.

How We Share Information

We do not sell your personal information for money.

We may disclose information when reasonably necessary to operate our business or address your inquiry, including disclosures to:

• Website hosting, email, customer relationship management, analytics, communications, and technology providers;
• Attorneys, accountants, title companies, lenders, inspectors, contractors, consultants, and other professional service providers;
• Real estate brokers, agents, buyers, sellers, investors, developers, lenders, property owners, nonprofit organizations, housing providers, or community partners when relevant to an opportunity you requested or authorized us to explore;
• Affiliates or related entities involved in a potential project or transaction;
• Government agencies, regulators, courts, or law enforcement when required by law; and
• A successor organization in connection with a merger, restructuring, financing, acquisition, or transfer of some or all of our business or assets.

Service providers are permitted to use information only as reasonably necessary to provide services to us or as otherwise allowed by law.

We will not disclose your personal circumstances to a prospective buyer, investor, partner, or other outside party unless the disclosure is reasonably necessary to evaluate an opportunity, you have authorized it, or disclosure is required by law.

Property and Transaction Information

Information concerning a property or proposed real estate transaction may be shared with parties reasonably necessary to evaluate, structure, finance, or complete that transaction.

These parties may include title companies, attorneys, lenders, investors, contractors, inspectors, appraisers, licensed real estate professionals, prospective buyers, development partners, and governmental authorities.

Mend Housing may act in different capacities depending on the circumstances, including as a real estate investor, property purchaser, development partner, consultant, housing provider, or through a licensed Texas real estate professional. The nature of our role will be explained before you enter into a transaction or service agreement.

Cookies and Analytics

Our website may use cookies and similar technologies to:

• Enable website functionality;
• Remember visitor preferences;
• Measure website traffic and performance;
• Identify technical problems;
• Understand how visitors interact with the website; and
• Evaluate the effectiveness of outreach or advertising.

You may limit or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries;
• Evaluate or complete potential transactions;
• Provide requested services;
• Maintain appropriate business and transaction records;
• Resolve disputes;
• Enforce agreements; and
• Meet legal, tax, accounting, licensing, and regulatory obligations.

When information is no longer reasonably needed, we may delete, destroy, or anonymize it.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, transmission method, or data-storage system can be guaranteed to be completely secure. You submit information electronically at your own risk.

Your Privacy Choices

Depending on applicable law, you may request that we:

• Confirm whether we process your personal information;
• Provide access to certain personal information;
• Correct inaccurate information;
• Delete certain information;
• Provide a portable copy of certain information; or
• Limit certain uses or disclosures of your information.

You may also:

• Reply STOP to opt out of text messages;
• Use an unsubscribe link included in a marketing email; or
• Contact us to update your communication preferences.

We may need to verify your identity before completing a privacy request. Certain information may be retained when required by law or when reasonably necessary for legal, security, accounting, fraud-prevention, or transaction-record purposes.

We will not discriminate against you for making a legitimate privacy request.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can review and, when appropriate, delete the information.

Third-Party Websites

Our website may contain links to websites operated by third parties. Mend Housing is not responsible for the privacy, security, content, or practices of those websites. We encourage you to review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or legal obligations.

The updated policy will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.

Contact Us

Questions, privacy requests, or concerns about this Privacy Policy may be directed to:

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.